Privacy Policy

02Information we collect

Information you give us. When you submit our contact or quote form, book a call, or subscribe to our newsletter, we collect the details you choose to provide, such as your name, email address, company, and the content of your message or project brief.

Information collected automatically. Like most websites, our servers and hosting provider log basic technical data when you visit, such as your IP address, browser type, referring page, and the pages you view. This helps us keep the site secure and reliable.

Cookies. We use a small number of strictly necessary cookies to operate the site and, for internal users, to keep an admin session signed in. We describe these in our Cookie Policy. We do not currently run third-party advertising or cross-site tracking cookies.

03How we use your information

We use the information above to:

• respond to your enquiry, prepare a quote, and schedule or hold a call;
• provide, deliver, and improve our services and this website;
• send the newsletter or updates you asked for (you can opt out at any time);
• keep the site secure, prevent abuse, and diagnose technical problems;
• comply with our legal obligations and enforce our agreements.

We do not use your data for automated decision-making that produces legal or similarly significant effects about you.

04Legal bases for processing

Where data protection law (such as the EU/UK GDPR) applies, we rely on the following legal bases:

• Consent — for example, when you subscribe to our newsletter. You can withdraw consent at any time.
• Performance of a contract — to respond to your request and provide services you engage us for.
• Legitimate interests — to run, secure, and improve our website and business, where those interests are not overridden by your rights.
• Legal obligation — where we must retain or disclose data to comply with the law.

05How we share information

We share personal data only where necessary, and never sell it. We may share it with:

• Service providers who process data on our behalf under contract — for example, hosting, email delivery, scheduling, and analytics infrastructure — and only to the extent needed to provide their service to us.
• Professional advisers such as accountants and lawyers, where reasonably required.
• Authorities or other parties when we believe in good faith that disclosure is required by law, or to protect our rights, users, or the public.
• A successor entity in connection with a merger, acquisition, or sale of assets, subject to this Policy.

06Data retention

We keep personal data only for as long as needed for the purposes described here — to answer your enquiry, deliver and support our services, meet legal and accounting obligations, and resolve disputes. When data is no longer needed, we delete it or anonymize it. Newsletter data is kept until you unsubscribe.

07How we protect your information

We use reasonable technical and organizational measures to protect personal data, including encryption in transit (HTTPS), access controls, and limiting who can access the data. No method of transmission or storage is completely secure, so we cannot guarantee absolute security, but we work to protect your information and to address any incident promptly.

08Your rights and choices

Depending on where you live, you may have some or all of the following rights over your personal data:

• access a copy of the data we hold about you;
• correct inaccurate or incomplete data;
• delete your data, subject to legal exceptions;
• restrict or object to certain processing;
• data portability;
• withdraw consent where processing is based on it;
• opt out of marketing emails at any time using the unsubscribe link.

To exercise any of these rights, contact us. We will respond within the time required by applicable law. You also have the right to complain to your local data protection authority.

09International data transfers

We operate from the United States, and our service providers may process data in the United States or other countries. If you access the site from outside the United States, your data may be transferred to, stored in, and processed in a country with different data protection laws. Where required, we put appropriate safeguards in place for such transfers.

10Children's privacy

Our website and services are intended for businesses and adults. They are not directed to children under 13 (or the equivalent minimum age in your jurisdiction), and we do not knowingly collect personal data from them. If you believe a child has provided us data, contact us and we will delete it.

11Third-party links

Our site may link to third-party websites and services we don't control. This Policy does not apply to them, and we are not responsible for their practices. Please review the privacy policy of any third-party site you visit.

12Changes to this policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date at the top of this page, and, where changes are significant, provide a more prominent notice. Your continued use of the site after an update means you accept the revised Policy.

13Contact us

Questions about this Policy or your personal data? Reach us through our contact page and a member of the team will get back to you. If you prefer to speak with us, you can also book a call.